Returns & Exchange Policy
At PNG Jewellers, we take pride in our craftsmanship and offer a seamless 14-day return policy for all fashion jewelry purchased through our online store. If you are not completely satisfied with your purchase, you can return it in its original condition for a full refund or exchange.
Initiate Your Request
Log in to your account and visit the 'Order History' section to select the item you wish to return and submit a formal request.
Secure Packaging
Place the jewelry in its original brand box along with the invoice and authenticity certificate to ensure safe transit back to our facility.
Complimentary Pickup
Once your request is approved, our logistics partner will schedule a convenient pickup from your doorstep within 24 to 48 hours.
Quality Inspection & Refund
After our gemologists verify the item's condition, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing